Frequently Asked Questions

How will I receive my order?
You will be emailed a dispatch note and then should receive your product within 2-3 working days in the UK by recorded delivery. Please note: recorded delivery requires a signature on receipt.

Who are DirectPay?
Snow Patrol payments will be handled by Trinity St's associate company, DirectPay Ltd in partnership with Worldpay. DirectPay will appear on your card statement.

Is shopping on the Internet safe?
Communication between the you, us and DirectPay is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the DirectPay server, they would not be able to read it. Encryption is used on all pages within the DirectPay system, making Internet shopping as safe as possible.

Can I exchange or receive a refund on my product?
Within 30 days of receipt of your order, you may return any item in its original condition for a full refund. Our returns centre will be happy to process an exchange for you, so if there is another item or size that you would prefer over the one you have already received, please include written details with the item you return.
If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item.

Please write the reason for your return on the back of your packing slip and enclose it in your parcel. This can then be sent to the address below. Please note, we recommend that you use recorded delivery or get a certificate of posting, as we cannot be held responsible for lost goods.

Snow Patrol Returns
Trinity Street Direct Limited
Leamington Spa
Warwickshire
CV31 3JT

What are the sizes?
Sizes for each item may vary, but (unless stated otherwise in the product description) sizes are approximately as follows:

Mens:
Small = 36" chest
Medium = 38"-40" chest
Large = 42"-44" chest
XL = 44"-46" chest

Girls:
Small = size 8-10
Medium = size 10-12
Large = size 12-14

If you would like any further information about a particular product, please contact customer services on 08445 679 812 or at snowpatrol@trinitystreetdirect.com